Privacy Policy

Effective Date: September 18, 2026
Last Updated: September 18, 2026

Protecting the personal information entrusted to us is an important part of that relationship.

This Privacy Policy explains how Watchbox World (“Watchbox World,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you:

• Visit our website
• Create or submit an inquiry
• Request a watch quote
• Purchase a watch
• Sell or trade a watch to us
• Request that we source a watch
• Communicate with our customer service team
• Schedule an appointment
• Subscribe to marketing communications
• Submit identification or verification information
• Make or receive a payment
• Ship merchandise to or receive merchandise from us
• Use any other Watchbox World service

This Privacy Policy applies to information collected through our website, electronic communications, telephone communications, transactions, appointments, forms, and other interactions with Watchbox World.

By using our website or providing personal information to Watchbox World, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Watchbox World is an independent luxury watch dealer specializing in the purchase, sale, trade, sourcing, authentication, and related services involving luxury timepieces.

Because many of our transactions involve high-value merchandise, we may collect information necessary to verify customers, prevent fraud, process payments, arrange insured shipping, authenticate ownership, and protect both Watchbox World and our customers.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Watchbox World.

We may collect the following categories of information.

A. Contact Information

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Mailing address
• Business address

We use this information to communicate with you, process transactions, prepare shipping documentation, provide customer service, and administer purchases, sales, or trades.

3. Account and Customer Information

If our website offers customer accounts, we may collect information such as:

• Username
• Password or encrypted password credentials
• Account preferences
• Saved addresses
• Order history
• Wishlist information
• Communication preferences

Passwords should be stored using appropriate security measures rather than in readable plain text.

You are responsible for maintaining the confidentiality of your account credentials.

4. Purchase Information

When you purchase a watch from Watchbox World, we may collect information concerning:

• Products purchased
• Order number
• Invoice number
• Purchase price
• Date of purchase
• Payment method
• Billing information
• Shipping information
• Delivery status
• Return information
• Refund information
• Exchange information
• Warranty information
• Customer communications

We maintain transaction information as reasonably necessary to administer the transaction, maintain accounting records, prevent fraud, comply with legal obligations, and provide post-sale support.

5. Information Collected When You Sell or Trade a Watch

When you request a quote or submit a watch for sale or trade, we may collect:

• Your name
• Email address
• Telephone number
• Mailing or pickup address
• Watch brand
• Model
• Reference number
• Serial information
• Approximate age
• Condition
• Box and papers information
• Service history
• Purchase history
• Desired selling price
• Photographs
• Videos
• Proof of ownership
• Purchase receipts
• Warranty cards
• Shipping information
• Payment information

We may retain photographs and identifying information relating to watches that we inspect, purchase, trade, return, or sell for fraud prevention, inventory control, authentication, recordkeeping, and dispute resolution.

6. Watch Serial Numbers and Identification Information

Luxury watches frequently contain serial numbers, reference numbers, movement numbers, case numbers, warranty-card numbers, or other identifiers.

We may record such information when reasonably necessary to:

• Authenticate a watch
• Identify merchandise
• Verify ownership
• Maintain inventory records
• Detect stolen merchandise
• Prevent return fraud
• Process insurance claims
• Investigate transaction disputes
• Establish transaction history
• Cooperate with lawful investigations

We generally do not publicly display complete serial numbers where doing so is unnecessary.

7. Identification and Verification Information

Because luxury watches can involve high-value transactions, Watchbox World may request identity-verification information where reasonably necessary.

This may include:

• Government-issued identification
• Driver’s license information
• Passport information
• Identification number
• Date of birth
• Photograph
• Proof of address
• Proof of ownership
• Business documentation

We may request such information when appropriate for:

• Fraud prevention
• Identity verification
• High-value purchases
• Seller verification
• Payment verification
• Shipping verification
• Compliance obligations
• Dispute investigation
• Prevention of stolen-property transactions

We seek to collect sensitive identification information only when reasonably necessary for a legitimate business, security, or legal purpose.

8. Financial Information

Depending on the transaction, we or our payment providers may process financial information such as:

• Payment-card information
• Bank-account information
• Routing numbers
• Wire-transfer information
• ACH information
• Billing address
• Transaction identifiers
• Cryptocurrency transaction details

Payment-card information may be transmitted directly to a third-party payment processor rather than stored directly by Watchbox World.

Where appropriate, we seek to limit our access to complete payment-card information.

For sellers receiving payment from Watchbox World, we may retain banking information or payment records for the period reasonably necessary to process the transaction, maintain accounting records, prevent fraud, and satisfy legal obligations.

9. Cryptocurrency Information

Where cryptocurrency payment is available, we may collect or receive:

• Cryptocurrency wallet address
• Blockchain transaction identifier
• Amount transferred
• Cryptocurrency type
• Payment-processor information
• Transaction date and time

Blockchain transactions may be publicly visible by their nature.

Watchbox World does not control information permanently recorded on a public blockchain.

10. Communications With Watchbox World

When you contact us, we may retain the contents of the communication.

This may include communications through:

• Email
• Telephone
• Text message
• Live chat
• Website forms
• Social media
• Customer-support systems
• Electronic-signature platforms

We may use these communications to provide customer service, maintain transaction records, investigate disputes, prevent fraud, train personnel, and improve our services.

Where telephone calls are recorded, we will provide any notice or obtain any consent required by applicable law.

11. Website Quote Forms

When you request a quote through Watchbox World, we may collect the information you voluntarily enter into our form.

Depending on the form, this may include:

• Name
• Email
• Telephone number
• Watch brand
• Model
• Reference
• Condition
• Approximate age
• Desired amount
• Whether you wish to sell or trade
• Photographs
• Documents
• Additional comments

Submitting a quote request does not require you to complete a transaction with Watchbox World unless you separately agree to a binding transaction.

12. Photographs and Uploaded Files

Customers and sellers may upload photographs, videos, receipts, warranty cards, certificates, identification documents, or other files.

These files may contain personal information.

Before uploading a document, you should avoid including unrelated sensitive information that Watchbox World has not requested.

We may retain relevant transaction photographs and documents where reasonably necessary for authentication, fraud prevention, customer service, recordkeeping, insurance, or legal purposes.

13. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Approximate geographic location derived from IP address
• Website interactions
• Session information
• Cookie identifiers
• Device identifiers
• Advertising identifiers
• Error and diagnostic information

We may use this information for website operation, security, analytics, fraud detection, performance measurement, and advertising where permitted.

14. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or identifiers placed on your device to enable certain website functions.

Cookies may be used for:

• Website functionality
• Shopping-cart operation
• Account login
• Security
• Fraud detection
• Remembering preferences
• Analytics
• Website performance
• Marketing
• Advertising measurement

Some cookies are necessary for the operation of the website.

Others may be optional depending on applicable law and the technologies used.

15. Types of Cookies

Our website may use several categories of cookies.

Strictly Necessary Cookies

These support essential website functions such as:

• Shopping carts
• Checkout
• Security
• Account access
• Fraud prevention
• Session management

Functional Cookies

These help remember user settings and preferences.

Analytics Cookies

These help us understand how visitors use our website.

Advertising and Marketing Cookies

These may help measure advertising effectiveness, understand campaign performance, limit repetitive advertising, or deliver advertising that may be more relevant to visitors.

Where legally required, optional cookies will be subject to applicable consent or opt-out mechanisms.

16. Analytics Services

We may use third-party analytics services to understand how customers interact with our website.

Analytics providers may receive information such as:

• IP address
• Device information
• Browser information
• Pages viewed
• Time spent on pages
• Referring source
• Interaction information

This information helps us improve website performance, product listings, customer experience, and marketing effectiveness.

17. Advertising Technologies

Watchbox World may use advertising platforms or technologies provided by companies such as search engines, social-media platforms, or advertising networks.

Depending on how those services are configured, they may use cookies, pixels, tags, or similar technology to collect information regarding interactions with our website.

Such information may be used for:

• Advertising measurement
• Conversion tracking
• Campaign optimization
• Audience measurement
• Retargeting
• Personalized advertising where permitted

Where applicable law provides a right to opt out of certain advertising-related sharing, Watchbox World will provide or honor the legally required mechanism.

18. How We Use Personal Information

We may use personal information for legitimate business purposes including:

• Processing orders
• Providing quotations
• Purchasing watches
• Processing trades
• Processing payments
• Issuing seller payments
• Providing invoices
• Authenticating watches
• Evaluating watch condition
• Arranging insured shipping
• Managing returns
• Processing refunds
• Providing warranties
• Responding to customer inquiries
• Scheduling appointments
• Sourcing requested watches
• Preventing fraud
• Verifying identities
• Detecting stolen merchandise
• Protecting our customers
• Protecting our business
• Maintaining transaction records
• Improving our website
• Conducting analytics
• Marketing our services
• Complying with legal requirements
• Establishing, exercising, or defending legal claims

We may also use information for other purposes disclosed when the information is collected.

19. Fraud Prevention

High-value luxury watches are frequently targeted by fraud, identity theft, stolen-payment methods, shipping fraud, chargeback fraud, return fraud, and stolen-property schemes.

We may therefore use personal information to:

• Verify customer identity
• Verify shipping addresses
• Verify billing information
• Verify ownership
• Review transaction patterns
• Investigate suspicious activity
• Detect duplicate or unusual transactions
• Confirm delivery information
• Investigate chargebacks
• Identify fraudulent returns
• Compare watch serial information
• Protect against counterfeit merchandise

We may decline, delay, or investigate a transaction where we reasonably identify a heightened risk of fraud.

20. Information We Receive From Third Parties

We may receive information from third parties involved in a transaction or providing services to Watchbox World.

These may include:

• Payment processors
• Financial institutions
• Shipping carriers
• Insurance providers
• Fraud-prevention providers
• Identity-verification providers
• Electronic-signature providers
• Website service providers
• Analytics providers
• Advertising providers
• Authentication professionals
• Watchmakers
• Marketplaces
• Business partners

Information received from third parties may be combined with information you provide directly to us where appropriate and lawful.

21. Payment Processors

Payments may be processed by third-party payment companies.

These providers may collect information directly from you, including payment-card or banking information.

Their processing of your information may be governed by their own privacy policies and terms.

Watchbox World may receive transaction information from them, such as:

• Payment status
• Card type
• Limited card details
• Billing information
• Fraud results
• Transaction identifiers

We do not necessarily receive or retain complete payment credentials.

22. Shipping Carriers

We may share information with shipping carriers and shipping-service providers to facilitate delivery or return of merchandise.

This may include:

• Recipient name
• Sender name
• Address
• Telephone number
• Email address
• Tracking information
• Package information
• Signature requirements

For high-value shipments, additional verification or insurance-related information may be required.

23. Insurance Providers

High-value watch shipments may be insured.

Where necessary, personal and transaction information may be disclosed to insurance providers, underwriters, brokers, carriers, investigators, or claims administrators for:

• Obtaining coverage
• Processing claims
• Investigating losses
• Verifying transactions
• Recovering lost merchandise
• Preventing insurance fraud

24. Authentication and Watchmaking Professionals

Where necessary, we may provide information relating to a watch or transaction to:

• Watchmakers
• Authentication professionals
• Manufacturers
• Authorized service centers
• Independent specialists

This may occur when evaluating authenticity, mechanical condition, warranty claims, disputes, repairs, or suspected counterfeit merchandise.

We seek to provide only the information reasonably necessary for the applicable purpose.

25. Electronic Signature Providers

Watchbox World may use electronic-signature services for purchase agreements, seller agreements, trade agreements, or other transaction documents.

These providers may process information such as:

• Name
• Email address
• IP address
• Signature
• Date and time
• Document activity
• Authentication information

Their services may be governed by their own privacy practices.

26. Service Providers

We may disclose personal information to companies that perform services on our behalf.

Examples include providers of:

• Website hosting
• Cloud storage
• Payment processing
• Customer relationship management
• Email delivery
• SMS services
• Analytics
• Cybersecurity
• Fraud prevention
• Identity verification
• Shipping
• Insurance
• Accounting
• Legal services
• Marketing
• Customer service

Service providers are expected to process information for appropriate business purposes and subject to applicable contractual and legal requirements.

27. Business Transfers

If Watchbox World participates in a:

• Merger
• Acquisition
• Sale
• Financing
• Reorganization
• Bankruptcy
• Transfer of business assets

personal information may be disclosed to parties involved in the transaction, subject to applicable law and appropriate confidentiality measures.

Any successor entity may continue to process personal information in accordance with applicable privacy obligations.

28. Legal Requirements

We may disclose information where reasonably necessary to comply with:

• Applicable law
• Court orders
• Subpoenas
• Warrants
• Government requests
• Regulatory obligations
• Law-enforcement requests

We may also disclose information where reasonably necessary to:

• Prevent fraud
• Investigate stolen property
• Protect customers
• Protect Watchbox World
• Enforce our agreements
• Defend legal claims
• Protect the rights or safety of another person

We will not voluntarily disclose customer information to government authorities merely because it is requested informally where legal process is required.

29. Stolen Watches and Property Investigations

Watchbox World does not knowingly purchase or sell stolen watches.

If a watch submitted to us is reasonably suspected to be stolen, fraudulently obtained, or subject to an ownership dispute, we may preserve and disclose relevant information as permitted or required by law.

This may include disclosure to:

• Law enforcement
• Insurance companies
• Manufacturers
• Stolen-property databases
• Legal owners
• Attorneys
• Other authorized investigators

Any disclosure will depend on the circumstances and applicable law.

30. Do We Sell Personal Information?

Watchbox World does not sell personal information to third parties for money as part of our ordinary business model.

However, some privacy laws define “sale” or “sharing” more broadly than an ordinary exchange of data for money.

For example, certain advertising or analytics technologies may potentially qualify as a “sale,” “sharing,” or targeted-advertising disclosure under particular state privacy laws depending on how those technologies are configured.

Where applicable law treats our use of such technologies as a sale or sharing of personal information, we will provide the required opt-out mechanism.

31. Global Privacy Control

Certain browsers or browser extensions allow users to send a Global Privacy Control (“GPC”) signal.

Where applicable law requires Watchbox World to recognize GPC as a valid opt-out request, we will endeavor to process supported GPC signals in accordance with that law.

A GPC signal generally applies to the browser or device from which it is transmitted and may not automatically apply across every device or account.

32. Do Not Track Signals

Some browsers provide a “Do Not Track” or similar setting.

Because there is not a universally adopted technical standard governing all Do Not Track signals, our website may not respond to every such signal.

This is different from legally recognized opt-out mechanisms such as GPC where applicable.

33. Marketing Emails

If you subscribe to promotional communications, Watchbox World may send you:

• New inventory announcements
• Product updates
• Promotions
• Market information
• Special offers
• Watch-related content

You may unsubscribe from promotional email communications using the unsubscribe method included in the message where applicable.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications regarding:

• Purchases
• Payments
• Shipping
• Returns
• Seller transactions
• Security
• Account activity
• Customer-service matters

34. SMS and Text Messages

Where Watchbox World offers SMS communications, your consent to receive promotional text messages will be obtained where legally required.

Consent to promotional SMS messages is not a condition of purchasing a watch unless expressly permitted by law.

Message and data rates may apply.

You may use the applicable opt-out method identified in the message to stop marketing text messages.

Transactional communications may be treated differently where permitted by law.

35. Data Retention

Watchbox World retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law.

Retention periods may depend on:

• Nature of the information
• Transaction history
• Fraud-prevention requirements
• Accounting requirements
• Tax obligations
• Warranty obligations
• Legal disputes
• Insurance requirements
• Contractual requirements
• Security considerations

For example, transaction and financial records may need to be retained for several years for accounting, tax, fraud-prevention, legal, or compliance purposes.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it in accordance with our retention practices.

36. Data Security

Watchbox World uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information we process.

These measures may include:

• Access controls
• Password protections
• Encryption where appropriate
• Secure communications
• Limited employee access
• Fraud-detection procedures
• Secure service providers
• Security monitoring
• Employee procedures
• Data minimization
• Secure disposal practices

No website, electronic transmission, database, email system, cloud service, or storage environment can be guaranteed to be completely secure.

Accordingly, we cannot promise absolute security.

Customers should also protect their own accounts, passwords, devices, and communications.

37. Email and Wire Fraud Warning

High-value transactions are sometimes targeted by criminals impersonating businesses or customers.

Be cautious of unexpected messages requesting:

• Changes to wire instructions
• New bank accounts
• Cryptocurrency payments
• Different shipping addresses
• Passwords
• Verification codes
• Account credentials

If you receive an unexpected communication claiming that Watchbox World has changed its payment instructions, independently verify the request using contact information published through an official Watchbox World channel before sending funds.

Watchbox World will never request your website password or one-time account-security code by unsolicited email.

38. Data Breaches

If Watchbox World discovers a security incident involving personal information, we will investigate the matter and take reasonable steps appropriate to the circumstances.

Where notification is required by applicable law, affected individuals, regulators, law enforcement, consumer-reporting agencies, or other parties will be notified as legally required.

39. Illinois Residents

Watchbox World maintains appropriate safeguards for personal information in accordance with applicable Illinois privacy and data-security requirements.

Illinois law requires covered data collectors maintaining personal information relating to Illinois residents to implement and maintain reasonable security measures designed to protect applicable records against unauthorized access, acquisition, destruction, use, modification, or disclosure.

Nothing in this Privacy Policy limits rights available under applicable Illinois law.

40. California Privacy Rights

This section applies to California residents to the extent Watchbox World is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”).

Where applicable, California residents may have rights concerning personal information, including the right to:

• Know the categories of personal information collected
• Know the specific pieces of personal information collected
• Know the purposes for which information is used
• Know categories of third parties to whom information is disclosed
• Request deletion of certain personal information
• Request correction of inaccurate personal information
• Opt out of certain sales or sharing of personal information
• Limit certain uses or disclosures of sensitive personal information where applicable
• Receive equal treatment for exercising applicable privacy rights

These rights are subject to statutory exceptions and verification requirements.

41. Categories of Information for California Residents

Depending on your interaction with Watchbox World, categories of personal information collected may include:

• Identifiers
• Customer records
• Commercial information
• Internet or electronic-network activity
• Approximate geolocation information
• Audio or communication information
• Professional or business information
• Financial information
• Sensitive personal information where necessary for a transaction
• Inferences derived from activity for fraud-prevention or marketing purposes

The exact categories depend on how you interact with Watchbox World.

42. Sensitive Personal Information

Certain information may be considered “sensitive personal information” under some privacy laws.

Depending on the transaction, this may include:

• Government identification information
• Bank-account information
• Payment credentials
• Account login credentials

We use sensitive personal information principally for purposes such as:

• Completing requested transactions
• Preventing fraud
• Verifying identity
• Maintaining security
• Providing requested services
• Complying with legal requirements

We do not use sensitive personal information for purposes that are incompatible with the reason it was collected without appropriate authorization where required.

43. Requests to Know or Access Information

Where applicable law provides an access right, you may request information concerning personal data Watchbox World maintains about you.

We may need to verify your identity before providing information.

Verification protects customer information from unauthorized disclosure.

Depending on the request, we may ask you to confirm information already associated with your account or transaction.

44. Requests to Delete Information

Where applicable law provides a deletion right, you may request deletion of certain personal information.

Deletion rights are not absolute.

We may retain information where reasonably permitted or required for purposes such as:

• Completing a transaction
• Maintaining transaction records
• Detecting fraud
• Maintaining security
• Processing warranty claims
• Exercising legal rights
• Complying with tax or accounting requirements
• Meeting legal obligations
• Resolving disputes

If an exception applies, we may deny the request in whole or in part and provide an explanation where required.

45. Requests to Correct Information

Where applicable law provides a correction right, you may request that inaccurate personal information maintained by Watchbox World be corrected.

We may require reasonable verification and supporting documentation depending on the information involved.

46. Requests to Opt Out

Residents of certain states may have the right to opt out of processing involving:

• Sale of personal information
• Sharing for cross-context behavioral advertising
• Targeted advertising
• Certain profiling

where applicable.

If Watchbox World engages in covered processing, we will provide the legally required means to exercise applicable opt-out rights.

47. Non-Discrimination

Watchbox World will not unlawfully discriminate against a customer because the customer exercised an applicable privacy right.

Exercising privacy rights will not result in unlawful denial of goods or services, different pricing, or retaliation.

This does not prohibit differences reasonably related to the value of information where a privacy law expressly permits them.

48. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under comprehensive state privacy laws.

Depending on the state and whether the applicable law covers Watchbox World, rights may include:

• Access
• Confirmation of processing
• Correction
• Deletion
• Data portability
• Opt-out of targeted advertising
• Opt-out of sale
• Opt-out of certain profiling
• Appeal of certain denied requests

These rights are subject to applicable thresholds, exemptions, exceptions, verification procedures, and other legal requirements.

Watchbox World will honor legally valid privacy requests where applicable.

49. Privacy Request Verification

To protect customer information, we may verify your identity before responding to certain privacy requests.

Verification may depend on the sensitivity of the requested information.

We may ask for information such as:

• Name
• Email address
• Telephone number
• Transaction information
• Order number
• Address

We will not ask you to provide unnecessary sensitive information merely to exercise a privacy right.

50. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, we may require reasonable proof that the agent has authority to act for you.

We may also verify your identity directly where permitted.

51. Appeals

If applicable state privacy law provides the right to appeal a denial of a privacy request, you may submit an appeal using the contact information provided by Watchbox World.

We will review qualifying appeals in accordance with applicable law.

52. International Visitors

Watchbox World is based in the United States and primarily operates its services from the United States.

If you access our website from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or another jurisdiction where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country.

Where applicable law requires additional safeguards for international transfers, we will use legally recognized mechanisms where required.

53. European Economic Area, United Kingdom and Similar Jurisdictions

Where data-protection laws such as the European Union General Data Protection Regulation (“GDPR”) or United Kingdom GDPR apply to Watchbox World’s processing, the legal basis for processing may include:

• Performance of a contract
• Steps requested before entering a contract
• Compliance with legal obligations
• Legitimate interests
• Consent

Our legitimate interests may include fraud prevention, cybersecurity, customer service, business administration, authentication, transaction security, and improving our services.

Where processing relies solely on consent, you may withdraw that consent as permitted by applicable law.

Where such laws apply, individuals may have rights concerning access, correction, deletion, restriction, portability, objection, or complaints to a supervisory authority.

These rights are subject to applicable legal limitations.

54. Children

Watchbox World services are intended for adults and are not directed toward children.

You must generally be at least eighteen (18) years old to purchase, sell, or trade merchandise through Watchbox World.

We do not knowingly seek to collect personal information from children for the purpose of providing luxury-watch transactions.

If we become aware that personal information has been collected from a child in circumstances requiring deletion, we will take appropriate steps consistent with applicable law.

55. Social Media

Watchbox World may maintain accounts on third-party social-media platforms.

If you interact with us through those platforms, the platform may provide us with certain information depending on your account settings and the nature of the interaction.

The platform’s own collection and use of your information is governed by its privacy policy, not this Privacy Policy.

56. Third-Party Websites

Our website may contain links to third-party websites.

Watchbox World does not control the privacy practices of websites operated by third parties.

This Privacy Policy does not apply to information collected independently by another website.

You should review the privacy policy of any third-party site before providing personal information.

57. Business Customers and Dealers

If you communicate with Watchbox World on behalf of a company, watch dealership, supplier, service provider, or other organization, we may collect professional information such as:

• Name
• Position
• Employer
• Business email
• Business telephone number
• Business address
• Transaction history

We may use this information for business communications, transactions, relationship management, verification, and recordkeeping.

58. Data Minimization

Watchbox World seeks to collect information reasonably appropriate to the transaction or service being provided.

Customers should avoid submitting highly sensitive personal information unless Watchbox World specifically requests it for a legitimate reason.

For example, you should not send us passwords, unrelated financial documents, or unnecessary identification numbers.

59. Automated Fraud Screening

Certain transactions may be evaluated using automated tools provided by Watchbox World or third-party fraud-prevention providers.

These tools may evaluate information such as:

• Transaction value
• Address information
• IP information
• Device information
• Payment information
• Transaction patterns
• Risk indicators

Automated risk assessments may result in a transaction being referred for additional manual review.

Where applicable law provides rights regarding solely automated decisions producing significant legal or similar effects, Watchbox World will comply with those requirements.

60. Privacy and Authentication Records

Because authenticity is important to our business, Watchbox World may retain records associated with watches sold or inspected by us.

These may include:

• Serial information
• Reference information
• Photographs
• Inspection records
• Transaction date
• Seller information
• Buyer information

Such records may help establish the history of a transaction, investigate authenticity concerns, resolve disputes, and prevent fraud.

Access to these records is limited according to legitimate business needs.

61. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our business
• New services
• New technology
• Changes in data practices
• Changes in applicable law
• Security developments

When we make changes, we will update the “Last Updated” date at the top of this page.

Where required by law, we may provide additional notice of material changes.

62. Contact Watchbox World About Privacy

If you have questions about this Privacy Policy or wish to submit an applicable privacy request, contact Watchbox World using the contact information published on our official website.

When submitting a privacy request, clearly identify that your request concerns privacy or personal information so that it can be directed appropriately.

Do not send complete payment-card numbers, passwords, or unnecessary sensitive information through ordinary email.

63. Privacy Request Response

Watchbox World will review verified privacy requests and respond within the period required by applicable law.

In some circumstances, the response period may legally be extended.

If additional time is required, we will provide notice where required.

Certain requests may be denied or limited where:

• We cannot reasonably verify the requester
• An applicable legal exception exists
• Disclosure would adversely affect another person’s rights
• Retention is legally required
• The request is fraudulent or abusive
• Another legal restriction applies

Where required, we will explain the basis for denying a request.

64. Your Responsibility

Customers can help protect their privacy and security by:

• Using strong passwords
• Protecting email accounts
• Verifying payment instructions
• Avoiding suspicious links
• Keeping order information private
• Protecting tracking numbers
• Protecting identification documents
• Contacting us through official channels
• Reporting suspicious communications promptly

If you believe someone is impersonating Watchbox World, contact us through independently verified contact information from our official website.

65. Relationship to Other Watchbox World Policies

This Privacy Policy should be read together with our:

Terms & Conditions
Authentication Guarantee
Refund & Return Policy
Shipping Policy
Warranty Policy, where applicable
Cookie Policy, where separately provided

If another Watchbox World agreement contains privacy provisions specifically applicable to a particular transaction, those provisions should be read together with this Privacy Policy.

Our Privacy Commitment

At Watchbox World, protecting customer information is part of protecting the transaction itself.

Whether you are purchasing your first luxury watch, selling a collectible timepiece, completing a trade, or building a long-term relationship with us, we aim to handle your information responsibly, use it for legitimate purposes, maintain reasonable safeguards, and provide transparency about our privacy practices.

Watchbox World
Luxury Timepieces. Secure Transactions. Trusted Relationships.

Effective September 18, 2026